Classes & studios
Please note that all packs/passes can only be used at Luxe Pilates Glebe Studio.
Offers
Our trial offer is only available to new clients. You can only purchase the Introductory offer once. The Introductory Offer is non-refundable nor transferable and will activate from the date of your first class. Once the trial is complete you will need to purchase a class pack, single class or membership to continue booking classes.
Monthly Direct Debits
Monthly Direct Debits are valid for 4 weeks, automatically renewing every month. Monthly Direct Debits are non-refundable and are not transferable between studios or individuals and CANNOT be extended. Direct Debits can be cancelled at any time before your next pay cycle. Payment will be automatically deducted from your nominated account.
Monthly memberships do not have any lock in periods or minimum commitments and there are no cancellation fees. Simply cancel via your Mindbody account or email us to pause or cancel your membership.
Bookings, Attendance & Payment
Payment must be made upon booking, no exceptions. To book into a class you must either have pre-purchased sessions in your account or pay at the time of booking in the studio.
Out of consideration for the Trainer, other clients, and also for your own safety, the warm-up is an important aspect of each class. Please be aware that if you are more than 5 minutes late for a class, you may not be able to train or your spot may have been given to someone on the waitlist.
Owners and/or Trainers reserve the right to restrict clients to a particular class type for safety reasons; and Owners and/or Trainers reserve the right to turn clients away if they do not have the correct medical clearance.
If you are pregnant or have recently been pregnant we may require clearance from your doctor in order for you to participate in classes. Please always inform your instructor if you are pregnant. Please contact your studio via email or phone if you have any questions relating to pregnancy. As long as you have medical clearance for Pilates we accept pregnant clients throughout their entire pregnancy.
Sessions are not transferable to another individual and CANNOT under any circumstances be used by another person. If someone other than the person booked into the class arrives to use the session, they will be turned away from the class – or asked to create an account and purchase their own sessions.
Cancellations
You will be contacted via text, phone or email should a class be cancelled. Please be aware classes are on a first come first serve basis. To avoid disappointment, classes must be booked in advance.
If a class you particularly want is fully booked please sign up for the waiting list. Due to our 2hr cancellation policy there is often movement in the classes. Should a place become available, you will receive either an email or text from us offering you a place in the class.
Cancellations/Rescheduling classes need to be made more than 2 hours prior to your class beginning. Late cancellations will incur a lost session. Our Cancellation Policy exists to prevent other clients missing out on spots that could have been filled.
Trainers and classes are subject to change without notice. Luxe Pilates reserves the right to cancel classes if necessary.
Payment Policy
Payment must be made upon booking. To book into a class you must either have credits in your account or pay at the time of booking.
COVID-19 & Communicable Diseases
We are always following the latest government health advice and restrictions. This is constantly subject to change and varies from state to state. Please ensure you are following any local health orders and act accordingly. Most importantly – if you have contracted COVID-19 or any other communicable disease, please do not attend the studio. This is for the safety and respect of your peers, staff and the business owners.
Personal Agreement
Luxe Pilates is in no way responsible for the safekeeping of personal belongings while is in session. Luxe Pilates does not assume responsibility for any lost or stolen personal property. If you do become the victim of a theft, immediately report it to a staff member.
By booking into a class you automatically agree to the above Terms & Conditions.
Health Disclaimer
Physical exercise, in all of its forms and with or without the use of equipment such as bands, discs, balls or any other equipment that may be suggested by an instructor, is a strenuous physical activity. Accordingly, you are urged and advised to seek the advice of a physician before beginning any physical exercise regimen, routine, program or using any suggested equipment. Luxe is not a medical organisation and its instructors or staff cannot give you medical advice or diagnosis. All suggestions and comments relating to the use of equipment, poses, moves and instruction are not required to be performed by you and are carried out at
Workouts are a recreational sports activity and may involve strenuous physical activity including, but not limited to stretches, lifts, use of props, use of weights, gymnastic movements, strenuous bodyweight exercises and other strenuous activities. You are not obliged to perform nor participate in any activity that you do not wish to do, and that it is your right to refuse such participation at any time during classes.
Luxe Pilates and/or its employees or contractors may film or photograph the classes, activities or services provided by Luxe Pilates. Luxe may use, publish, reproduce, distribute for uses including publicity and/or merchandising and/or editorial purposes in any country in connection with any part of the business of Luxe Pilates in any manner and in all forms of media whether now existing or developed in the future.
Please note: terms and conditions of this release form and waiver of liability are subject to change without notice.
Privacy Policy
We collect information about you during the checkout process on our store. While you visit our site, we’ll track:
- Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
- Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
- Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!
We’ll also use cookies to keep track of cart contents while you’re browsing our site.
If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders. We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. We will also store comments or reviews, if you choose to leave them.
Who on our team has access
Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access. Our team members have access to this information to help fulfill orders, process refunds and support you.
We share information with third parties who help us provide our orders and store services to you; for example
Payments:
We accept payments through Stripe, Google and Apple Pay. When processing payments, some of your data will be passed to Stripe/Google/ Apple, including information required to process or support the payment, such as the purchase total and billing information.